Orders are shipped on Monday, Tuesday, Wednesdays and Thursdays. Unless by special arrangement.
Orders are shipped via APC, on occasions a different courier may be used depending on your location. We offer a Pre 12 and Pre 5 next day service.
We reserve the right to cancel, refund any orders that are priced incorrectly or in an un-saleable condition. This sometimes can happen with livestock. We will of course contact you should this happen.
Should any problems occur during shipping please accept the parcel even if there has been a delay. Do not refuse delivery. We will work with you should there be any issues with the stock itself.
Any DOA stock must be reported to us within 2 hours of delivery. Photographic evidence will be required should we offer a credit and should be forwarded the same day. Without photographic evidence, any claim will not be entertained. DOA stock is classed as a death in transit, not X amount of days later. Should we offer a credit, the credit amount is emailed to you for a future order. We cannot credit/refund shipping costs.
DOA claims will not be accepted if you have missed the original couriers delivery.
We are unable to ship livestock outside the UK.